Terms and Conditions and Privacy Policy

Terms and Conditions | Privacy Policy

General Conditions

Last updated: February 21, 2024

Thank you for your business and for trusting us to care for your items. We exercise the utmost care in processing garments entrusted to us and use such processes which, in our professional opinion, are best suited to the nature and condition of each individual garment. We assume all garments left for dry cleaning are dry cleanable.

The federal government requires clothing manufacturers’ care labels to provide at least one safe cleaning method. We cannot assume responsibility for inherent weakness or defects in materials including buttons, beading, zippers, trim and attachments.

This also applies to comforters. Poorly constructed comforters may show flattening, puckering, matting, shifting, or other distortions because of the normal agitation of any acceptable care process. We do our best to prevent this damage, but we cannot be held liable for the defective manufacturing of the comforter.

We ask you to ensure all items have been removed from pockets prior to drop-off as we cannot be responsible for any loss or damage caused by those items.

If you are ever unsatisfied with the quality of our service, we will gladly redo any unworn garment with tags at no charge. Re-dos on items cleaned more than 90 days ago will be at the discretion of management.

Our storage space is limited, so we ask that you pick up your orders within 30 days of the due date. We are not responsible for items not claimed in 30 days.

We have sophisticated computer and video systems in place to ensure accurate garment counts. In the rare situation where items are missing, please notify us right away. We will do everything in our power to locate any missing items as quickly as possible. If we cannot locate them within 30 days, we will work with you to make it right.

If any of your items are damaged, please reach out to us at your earliest convenience, and bring the items back to our cleaning professionals. If the damage to your items cannot be resolved, we will move forward with making things right.

We appreciate your patience while we try to resolve any issues. We will use available resources to make it right by offering compensation based on fair market value. Fair market value is established based on the original purchase price, age, and condition of the items. If fair market value cannot be established, the compensation shall not exceed $200. We believe that if we treat our customers fairly, they in turn are fair with us.

Wash N Fold

Wash N Fold is a service for washing, drying, and folding of articles charged on a per-pound basis with a ten-pound minimum charge per order. Items received wet will be weighed as received. ZIPS does not provide stain removal or pressing services for Wash N Fold. By utilizing Wash N Fold, you acknowledge that any items processed through this service are items that you would wash and dry at home, including but not limited to sheets, towels, activewear, or undergarments. It is the responsibility of the customer to ensure that all pockets are empty prior to cleaning, and we cannot be held liable for damage resulting from articles left in the garments’ pockets. Wash N Fold items are not catalogued in our system or thoroughly inspected for damage. ZIPS, therefore, cannot be liable for any item damaged as a result of laundering and any claims shall not exceed $50 per order.

Website Terms and Conditions

Last updated: October 25, 2022

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Maryland, United States
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ZIPS Franchising LLC, 8510 Corridor Road Suite 200 Savage, MD 20763.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to ZIPS Cleaners, accessible from https://321zips.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 1 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Privacy Policy

Thank you for visiting the ZIPS Cleaners® (“ZIPS”) website (“our Web Site”). This privacy policy establishes how ZIPS will handle information learned about you from your visit to our Web Site. Except where expressly indicated otherwise, the word “we” in this privacy policy shall refer to ZIPS. The references to “our Web Site” in this privacy policy shall refer to “https://321zips.com.”

Please be assured that the privacy of our visitors is of the utmost importance to us. We collect no personally identifiable information about you when you visit our Web Site unless you choose to provide that information to us. By providing personally identifiable information through our Web Site, you are consenting to the terms of this privacy policy.


We are the sole owner of the information we gather on our Web Site. We will only share your personal information with third parties, if at all, in the ways described in this privacy policy, or if we are required to do so by law or in the good faith belief that such action is necessary in order to conform with the requirements of applicable law.


Automatic Collections: As with most web sites, when you visit our Web Site, we automatically collect and store the following, non-personally identifiable information:

  1. The date and time of the visit
  2. The type of browser and operating system used (if provided by the browser)
  3. The URL of the referring page (if provided by the browser)
  4. The object requested
  5. Completion status of the request
  6. The originating IP address
  7. Pages visited

This automatically collected information is used by us to measure the number of visitors to the different areas of our Web Site and to assist us in making our Web Site more useful to visitors. This includes analyzing these logs periodically to determine the traffic through our servers, the number of pages served, and the demand for certain areas of our Web Site and topics of interest. These logs may be preserved indefinitely by us, used at any time and in any way deemed necessary by us, and disclosed to any third party without your knowledge or consent. We do not link this automatically collected data to any personally identifiable information.

Voluntary Collections: As part of our normal business practice, we use our Web Site to facilitate communication with the general public, ZIPS business customers, interested franchise candidates, and existing Franchisees. In doing so, it is often necessary to collect personal information as part of that process. For example, if you are an interested franchise candidate, we may ask that you submit a Consideration Request Form stating your name, address, telephone number, email address, your desired franchise location, financial information, and other similar personal information, so that we may quickly and accurately respond to your inquiry. If you are a potential customer seeking information about ZIPS services or information about a Franchisee in a particular area, you may obtain that information by entering your zip code. You may schedule an appointment for services by providing your name, address, e-mail address, telephone number, and a description of the services requested.

Sharing information with third parties: We may share any non-personally identifiable information, such as the information automatically collected when you visit our Web Site, with any third party without your knowledge or consent. Generally, we will not share any personally identifiable information that you provide to us with any individual outside of our organization and franchise system, any other entity or organization, or any governmental agency, except with your prior written consent or as required by applicable law. We expressly reserve the right to disclose your personal information as required by law and when we believe that such disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process. We may disclose your personal information to Franchisees, and their owners, officers, directors and certain necessary employees, representatives and agents. In particular, if you are a potential customer requesting information about ZIPS Dry Cleaning services or scheduling an appointment, we may disclose any personal information you provide to the Franchisee operating in your area. We may also disclose your personal information to third parties who we contract with to support our business. In particular, we use third parties to process Franchisee credit card information and payments, and such third parties will have access to your credit card information for that purpose. We expressly reserve the right to disclose your personal information to enforce the terms of use for our Web Site or to protect the safety and security of other users.

We may transfer your personal information to a successor entity or individual upon a merger, consolidation, or other reorganization or sale of substantially all assets of the applicable business, in which we participate.

E-mail: By sending an electronic mail message to us, for example, by sending an e-mail requesting information on becoming a Franchisee of ours, you may be sending us personally identifiable information. In these cases, we may retain the information as long as necessary to accurately respond to your request. Please be aware that e-mail is not necessarily secure from interception or misdirection. For your own protection you may want to communicate sensitive information to us using a method other than e-mail.

Testimonials: Our Web Site offers customers the opportunity to submit a testimonial regarding their experience with a Franchisee and the ZIPS Cleaners services they have been provided (a “Testimonial”). We may exploit and distribute information from any Testimonial or Post that you submit, throughout the world, in any manner, in perpetuity, at our sole discretion, without any compensation to you or any other party. In particular, please be advised that we may publish any Testimonial on our Web Site and in our other advertising materials.

Any personal information you submit in a Testimonial can be read, collected, or used by us or other visitors of our Web Site, and could be used for any purpose. Further, any information in a Post you submit can be read, collected, or used by us or other Franchisees accessing the Owner’s Forum. We do not ask you to disclose personal information other than your name in a Testimonial or a Post, but please be advised that your name and any other personal information you choose to provide may be used by us and other visitors to our Web Site, or Franchisees using the Inner Circle section of our Web Site, for any purpose. Those limitations and requirements for our use and disclosure of your personal information that are set forth in the other provisions of this privacy policy do not apply to information provided by you in a Testimonial or in a Post.

See the terms of use for our Web Site for further terms and conditions regarding Testimonial and Post submissions.


Our Web Site may contain links to websites not controlled or operated by us, including those of other private entities and organizations. Please be aware that when you follow a link to another website, you are then subject to the privacy policy of the new website. We do not take responsibility for, nor make any claim or representation as to the privacy policy of any other website. We recommend that you review the privacy policy of any other website before submitting personal information to the controller or operator of such website.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use cookies on our Web Site to keep track of certain information you may enter, to enable certain features of our Web Site, to record session data regarding your visit to our Web Site, and to personalize your experience on our Web Site. We may also use cookies to maintain user session identity if you log in to any portion of our Web Site such as the Inner Circle.

We may also use cookies to determine aggregate usage data such as how many unique visitors come to our Web Site or how many unique visitors use a particular feature, to assess the technical function of our Web Site, and to generally help us gauge the effectiveness of our Web Site.

The cookies themselves will not contain any personally identifiable information, but they may be linked to any personally identifiable information that you enter on our Web Site.

Most web browsers automatically accept cookies, but you can usually change this in your browser settings. However, if you disable cookies from your browser you may not be able to access certain sections of our Web Site, including the Inner Circle.


If any of the personal information that you provide to us changes, or if you no longer desire for us to retain your personal information for the purposes set forth in this privacy policy, you may request the correction, update or deletion of such information by contacting us by any of the means set forth below.


The security of any personal information that you provide to us is important to us. We use generally accepted industry standards to protect any personal information submitted to us by you; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


We expressly reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this privacy policy, such changes will be posted on this page.


We make no representations that this privacy policy is appropriate for locations outside of the United States, or whether access to our Web Site and the provision of information through our Web Site from such locations is permitted. Those who choose to use our Web Site and provide us with information from such other locations do so on their own initiative and are responsible for compliance with applicable local laws.


If you have any questions or suggestions regarding our terms or privacy policy, please contact us in any of the following ways:

By email:
[email protected]

By mail:
ZIPS Franchising LLC
8510 Corridor Road
Suite 200
Savage, MD 20763
Attention: Webmaster