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Terms and Conditions and Privacy Policy

General Conditions

Last updated: July 15, 2026

Thank you for your business and for trusting us to care for your items. We exercise the utmost care in processing garments entrusted to us and use such processes which, in our professional opinion, are best suited to the nature and condition of each individual garment. ZIPS Cleaners is a franchise and all locations are individually owned and operated. All disputes should be handled directly with owner of the franchised location in which it originated. ZIPS Cleaners may refuse any garment or an entire order for any reason.

You must remove all items from pockets of garments or that are attached to garments prior to drop-off. We are not responsible for any loss or damage caused by or to such items. You are responsible for loss of valuables not removed from garments.

Storage Policy

Our storage space is limited, so we ask that you pick up your orders in a timely manner, preferably within 30 days. If the customer has not responded to requests for pickup, we will follow local guidelines regarding any unclaimed property.

Redo Policy

If you are ever unsatisfied with the quality of our service, we will gladly redo any unworn garment with a ZIPS Cleaners identification tag attached at no charge, within 60 days of the due date. Re-dos on items cleaned more than 60 days ago or without ZIPS Cleaners identification tags attached will be at the discretion of management.

ZIPS Cleaners cannot guarantee removal of any stain. We attempt to remove all stains but in some cases this is not possible.

Damaged Items

While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears, or make existing ones worse. We cannot assume responsibility for applique items including zippers, trims, hems, loose buttons, beading, or other attachments. If you believe any of your items have been damaged, please reach out to us immediately and bring the items back to our cleaning professionals within 30 days.

Specific to comforters, poorly constructed comforters may show flattening, puckering, matting, shifting or other distortion because of the normal agitation of any acceptable care process. We do our best to prevent this damage, but we cannot be held liable for any defective manufacturing.

Manufacturer Error

The federal government requires clothing manufacturers’ care labels to provide at least one safe cleaning method. According to the U.S. Federal Trade Commission’s Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. If you provide informed consent to have a garment cleaned by a method not listed on the label, we are not liable for any damage to the garment.

Lost Items

If you believe an item is missing, please notify us within 7 days. While these events are rare, we will utilize our comprehensive tracking systems to confirm and locate any presumed missing items as quickly as possible and return the item to you. If the item is proved missing, and we cannot locate the item within 30 days, we will proceed with following our claims policy.

Claims Policy

In the rare event that a garment incurs irreparable damage as a result of an error by ZIPS Cleaners, or a proved missing garment is not found, ZIPS Cleaners will initiate a claims process with the customer. ZIPS Cleaners utilizes the Federal Trade Commission’s Fair Claims Guide to determine fair market value. Fair market value is established based upon original purchase price, age, and current condition of the item. If fair market value cannot be established, reimbursements are not to exceed thirty (30) times the charge for cleaning of dry cleaning or pressed laundry, five (5) times the charge for cleaning household items, five (5) times the charge for cleaning for wedding gowns, and two (2) times the invoice charge for cleaning Wash N Fold , regardless of brand, price or condition of the garment.

ZIPS Cleaners reserves the right to utilize third-party companies for certain services. In the event of a claim, ZIPS Cleaners will work with the third party and you to arrive at a fair resolution.

We appreciate your patience while we work to resolve any issues. We believe that if we treat our customers fairly, they in turn are fair with us. If a claim is made and ZIPS Cleaners provides a reimbursement, ZIPS Cleaners retains ownership of damaged garments and (if found) lost garments.

Delivery Services

We may provide a convenient delivery service which may lead to orders being left unattended. It is your sole responsibility to ensure the safety of items pre and post delivery. ZIPS Cleaners reserves the right to use third party delivery partners and cannot be held responsible for driver behavior in those instances. We are not responsible for delays in delivery.

Garment Barcoding System

ZIPS Cleaners proprietary software utilizes paper tags to monitor your item throughout each step of the cleaning process. These tags may be affixed with either fine-needle plastic fasteners or safety pins. You should always safely remove these fasteners with scissors. ZIPS Cleaners is not liable for damage caused by removal of these tags or fasteners. You expressly agree to the use of this barcoding system.

Sales Tag Policy

To avoid damage, we will not clean garments with sales or security tags on them as the tags may bleed or melt and cause damage to the garment. Any tags left on the garment will be removed prior to cleaning or the garment will be rejected.

Wash N Fold Service

Wash N Fold is a service for washing, drying, and folding of articles. ZIPS Cleaners does not provide stain removal or pressing services for Wash N Fold.

By utilizing Wash N Fold you acknowledge that any items processed through this service are items that you would wash and dry at home. Wash N Fold items are not individually catalogued in our system or thoroughly inspected for damage. ZIPS Cleaners will not check care labels for Wash N Fold orders. ZIPS Cleaners, therefore, cannot be liable for any item damaged as a result of laundering and any claims shall not exceed two (2) times the cost of cleaning the order.

Alterations Service

ZIPS Cleaners recommends all measurements be performed by a ZIPS Cleaners tailor or trained employee. ZIPS Cleaners is not responsible for measurements provided by you for alterations. If you deem the alterations work unacceptable, and is a result of inaccurate measurements or instructions provided by you, you bear the cost of additional alterations.

Privacy Policy

Thank you for visiting the ZIPS Cleaners® (“ZIPS”) website (“our Web Site”). This privacy policy establishes how ZIPS will handle information learned about you from your visit to our Web Site. Except where expressly indicated otherwise, the word “we” in this privacy policy shall refer to ZIPS. The references to “our Web Site” in this privacy policy shall refer to “https://321zips.com.”

Please be assured that the privacy of our visitors is of the utmost importance to us. We collect no personally identifiable information about you when you visit our Web Site unless you choose to provide that information to us. By providing personally identifiable information through our Web Site, you are consenting to the terms of this privacy policy.

OWNERSHIP OF INFORMATION.

We are the sole owner of the information we gather on our Web Site. We will only share your personal information with third parties, if at all, in the ways described in this privacy policy, or if we are required to do so by law or in the good faith belief that such action is necessary in order to conform with the requirements of applicable law.

INFORMATION COLLECTION AND USE.

Automatic Collections: As with most web sites, when you visit our Web Site, we automatically collect and store the following, non-personally identifiable information:

The date and time of the visit
The type of browser and operating system used (if provided by the browser)
The URL of the referring page (if provided by the browser)
The object requested
Completion status of the request
The originating IP address
Pages visited

This automatically collected information is used by us to measure the number of visitors to the different areas of our Web Site and to assist us in making our Web Site more useful to visitors. This includes analyzing these logs periodically to determine the traffic through our servers, the number of pages served, and the demand for certain areas of our Web Site and topics of interest. These logs may be preserved indefinitely by us, used at any time and in any way deemed necessary by us, and disclosed to any third party without your knowledge or consent. We do not link this automatically collected data to any personally identifiable information.

Voluntary Collections: As part of our normal business practice, we use our Web Site to facilitate communication with the general public, ZIPS business customers, interested franchise candidates, and existing Franchisees. In doing so, it is often necessary to collect personal information as part of that process. For example, if you are an interested franchise candidate, we may ask that you submit a Consideration Request Form stating your name, address, telephone number, email address, your desired franchise location, financial information, and other similar personal information, so that we may quickly and accurately respond to your inquiry. If you are a potential customer seeking information about ZIPS services or information about a Franchisee in a particular area, you may obtain that information by entering your zip code. You may schedule an appointment for services by providing your name, address, e-mail address, telephone number, and a description of the services requested.

Sharing information with third parties: We may share any non-personally identifiable information, such as the information automatically collected when you visit our Web Site, with any third party without your knowledge or consent. Generally, we will not share any personally identifiable information that you provide to us with any individual outside of our organization and franchise system, any other entity or organization, or any governmental agency, except with your prior written consent or as required by applicable law. We expressly reserve the right to disclose your personal information as required by law and when we believe that such disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process. We may disclose your personal information to Franchisees, and their owners, officers, directors and certain necessary employees, representatives and agents. In particular, if you are a potential customer requesting information about ZIPS Dry Cleaning services or scheduling an appointment, we may disclose any personal information you provide to the Franchisee operating in your area. We may also disclose your personal information to third parties who we contract with to support our business. In particular, we use third parties to process Franchisee credit card information and payments, and such third parties will have access to your credit card information for that purpose. We expressly reserve the right to disclose your personal information to enforce the terms of use for our Web Site or to protect the safety and security of other users.

We may transfer your personal information to a successor entity or individual upon a merger, consolidation, or other reorganization or sale of substantially all assets of the applicable business, in which we participate.

E-mail: By sending an electronic mail message to us, for example, by sending an e-mail requesting information on becoming a Franchisee of ours, you may be sending us personally identifiable information. In these cases, we may retain the information as long as necessary to accurately respond to your request. Please be aware that e-mail is not necessarily secure from interception or misdirection. For your own protection you may want to communicate sensitive information to us using a method other than e-mail.

Testimonials: Our Web Site offers customers the opportunity to submit a testimonial regarding their experience with a Franchisee and the ZIPS Cleaners services they have been provided (a “Testimonial”). We may exploit and distribute information from any Testimonial or Post that you submit, throughout the world, in any manner, in perpetuity, at our sole discretion, without any compensation to you or any other party. In particular, please be advised that we may publish any Testimonial on our Web Site and in our other advertising materials.

Any personal information you submit in a Testimonial can be read, collected, or used by us or other visitors of our Web Site, and could be used for any purpose. Further, any information in a Post you submit can be read, collected, or used by us or other Franchisees accessing the Owner’s Forum. We do not ask you to disclose personal information other than your name in a Testimonial or a Post, but please be advised that your name and any other personal information you choose to provide may be used by us and other visitors to our Web Site, or Franchisees using the Inner Circle section of our Web Site, for any purpose. Those limitations and requirements for our use and disclosure of your personal information that are set forth in the other provisions of this privacy policy do not apply to information provided by you in a Testimonial or in a Post.

See the terms of use for our Web Site for further terms and conditions regarding Testimonial and Post submissions.

LINKS TO OTHER WEBSITES.

Our Web Site may contain links to websites not controlled or operated by us, including those of other private entities and organizations. Please be aware that when you follow a link to another website, you are then subject to the privacy policy of the new website. We do not take responsibility for, nor make any claim or representation as to the privacy policy of any other website. We recommend that you review the privacy policy of any other website before submitting personal information to the controller or operator of such website.

USE OF COOKIES.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use cookies on our Web Site to keep track of certain information you may enter, to enable certain features of our Web Site, to record session data regarding your visit to our Web Site, and to personalize your experience on our Web Site. We may also use cookies to maintain user session identity if you log in to any portion of our Web Site such as the Inner Circle.

We may also use cookies to determine aggregate usage data such as how many unique visitors come to our Web Site or how many unique visitors use a particular feature, to assess the technical function of our Web Site, and to generally help us gauge the effectiveness of our Web Site.

The cookies themselves will not contain any personally identifiable information, but they may be linked to any personally identifiable information that you enter on our Web Site.

Most web browsers automatically accept cookies, but you can usually change this in your browser settings. However, if you disable cookies from your browser you may not be able to access certain sections of our Web Site, including the Inner Circle.

ACCESS TO PERSONAL INFORMATION.

If any of the personal information that you provide to us changes, or if you no longer desire for us to retain your personal information for the purposes set forth in this privacy policy, you may request the correction, update or deletion of such information by contacting us by any of the means set forth below.

SECURITY.

The security of any personal information that you provide to us is important to us. We use generally accepted industry standards to protect any personal information submitted to us by you; however, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

CHANGES IN THIS PRIVACY POLICY.

We expressly reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this privacy policy, such changes will be posted on this page.

INTERNATIONAL USE.

We make no representations that this privacy policy is appropriate for locations outside of the United States, or whether access to our Web Site and the provision of information through our Web Site from such locations is permitted. Those who choose to use our Web Site and provide us with information from such other locations do so on their own initiative and are responsible for compliance with applicable local laws.

CONTACT US.

If you have any questions or suggestions regarding our terms or privacy policy, please contact us in any of the following ways:

By email:
[email protected]

By mail:
ZIPS Franchising LLC
8510 Corridor Road
Suite 200
Savage, MD 20763
Attention: Webmaster