Kathleen Razmus

Director of Operations, Training & Development

A graduate of Virginia Tech, Kathleen Razmus has worked in the garment care industry for more than 30 years, and undoubtedly knows what it takes to optimize store profits. One of her favorite things about working at ZIPS is sharing the knowledge she gained as a dry cleaning business owner with others who are eager to learn. She and her team help franchisees successfully navigate the new-store development process, taking them from lease signing through construction/buildout stage to store opening and beyond. They are also responsible for refining operational procedures, developing features in ZIPSsoft, our proprietary POS software, coordinating with supply and equipment vendors, and helping to supervise our corporate-owned stores. Kathleen analyzes each store’s operational processes and identifies areas of strength and others in need of improvement. Her consultation is indispensable to the growth of each franchisee’s business.

Outside of ZIPS, Kathleen spends much of her free time rehabbing and flipping homes.