ZIPS® has made its mark on the industry, introducing a streamlined model that’s changing the way people think about garment care. Our customers can see the ZIPS difference from the moment they drop off their items with our friendly front desk staff or in our convenient EZ Drop 24/7 access points and secure locker systems. Our single, low price and same-day guarantee set us apart from the predominately mom-and-pop competition. But there’s so much more that goes into making ZIPS a unique opportunity, and smart investment, as a franchise.

Kathleen Razmus, Director of Operations, Training & Development, has been instrumental in turning ZIPS into the outstanding franchise opportunity it is today, and she’s helped us peek inside the operations of ZIPS, showing how the whole team is here to support our franchisees.

The ZIPS Model

With so much of the garment care industry fragmented with mom-and-pop shops, we knew from the start that ZIPS would be in a class by itself. Thanks to our unique model, both in the way we help our customers and the way we train our franchisees, we’re able to maximize the potential of each of our locations.

“Since coming to ZIPS, I’ve seen first-hand how the system works and I’ve been able to help make improvements on an already strong foundation,” says Kathleen, who joined the ZIPS corporate team in 2017. “Our corporate team is always innovating and looking for ways to make our strong ZIPS system even better.”

The Training We Provide

Maybe you have 30+ years of industry experience like Kathleen, or maybe you’ve never successfully gotten a stain out of anything in your life. Either way, the ZIPS operations team is here to make sure that, by the time you finish our comprehensive training system, you’re an expert on all things clean.

“We take people who’ve never been involved in the industry and teach them how to be a professional garment care operator. And we teach them how to do it the ZIPS way,” Kathleen says. “Our model makes it easy for your ZIPS team to handle the high demands of your customers, and we’ll teach you exactly how to implement it to achieve the optimal level of service. We have a great recipe and if you follow the recipe, you’ll get great results.”

With three weeks of training on everything from store management to equipment operations, you can rest assured that you’re getting the highest-quality instruction in the industry, designed and delivered by experts in the field. And that support continues for as long as you’re a ZIPS franchisee.

The Ongoing Operational Support

“I love talking to people in our stores,” says Kathleen. “When I’m working on procedures and I get bogged down in our headquarters, I’ll just go to a store to recharge.” That’s the type of connection our operations team has with every one of our franchisees.

When you need additional advice, a tip on a tough stain, or any other assistance with your franchise, ZIPS is here to keep you running smoothly. That’s just one of the many advantages to franchising with one of the top names in the business.

Contact us today to find out how you can start delivering the ZIPS difference to your market.